HelpDesk – Apex Ant

All-in-One Ticketing System for Modern Teams

Upgrade to Smarter Support with Odoo Helpdesk

Tired of juggling customer queries across emails, chats, and forms? Odoo Helpdesk is your all-in-one, cloud-based support platform—built to help teams resolve faster, collaborate better, and deliver exceptional customer experiences.

Unlimited Users
Fully Integrated with Odoo ERP

Why Choose Odoo Helpdesk

Effortless Support Ticket Management. Powerful Automation. Happier Customers.

Multi-Channel Ticketing

Automatically convert emails, live chats, and website forms into organized tickets—no extra tools or integrations needed.

Custom Workflows

Tailor ticket stages, SLAs, and escalations based on your business logic, departments, or customer type.

Smart AI Automation

Automate responses, issue resolution with Gen AI, task assignments, and notifications to boost team productivity.

Self-Service Portal

Reduce ticket load with a built-in knowledge base and FAQs for your customers.

Features Built for Support Success

Omni-Channel Ticketing

Emails, website forms, and live chat → auto-create tickets.
Route tickets to the right team, instantly.
Use chatbot automation to filter, capture, and triage requests.

Intelligent Workflows

Custom SLAs with automatic triggers.
Dynamic email & SMS updates per ticket stage.
Auto-escalate high-priority cases.

Smarter Self-Service

Link help articles, videos, and presentations to tickets.
Build a community with integrated forums.

Connected Apps

Field Service

Schedule on-site visits from tickets.

Repairs

Create repair orders directly.

Coupons & Discounts

Issue promotional codes from tickets.

Software That Grows With You

Whether you’re a startup or a scaled enterprise, Our Helpdesk adapts to your support processes. Connect seamlessly with Odoo CRM, Sales, Inventory, and more for a fully unified customer experience.

Our Clients

What is Odoo Helpdesk?

It is a cloud-based ticketing system that helps support teams manage customer queries across multiple channels like email, live chat, and web forms—all from one platform.

Can I automate ticket routing and responses?

Absolutely. You can define automated rules based on team workload, SLAs, and ticket type. You can also use templates, canned responses, and automatic email/SMS updates.

Does your Helpdesk support SLAs?

Yes. You can define SLA policies per customer, priority, or ticket type—and track compliance in real time through reports and dashboards.

Can customers create tickets directly from my website?

Yes. You can embed a customizable form, enable live chat, or let emails generate tickets automatically.

Is it part of the Odoo ERP system?

Yes. It’s fully integrated with other Odoo apps like CRM, Sales, Inventory, eLearning, Field Service, and more—giving you a 360° view of customers and operations.

Can I track time and bill for support hours?

Yes. Time spent on tickets can be tracked and invoiced directly using the integrated Timesheet and Invoicing apps.

Does it support multiple support teams or departments?

Yes. You can create and configure separate teams, workflows, and SLAs for different departments or customer segments.

Can I integrate it with my chatbot or external tools?

Yes. Odoo supports live chat plugins and chatbot automation. You can also use Odoo’s open API for third-party integrations.